After offering or requesting a ride, the notifications are generated to commuters who are interested in respective commute. It is important to allow notifications in your settings to be notified about relevant rides.

Notifications are triggered if somebody offered or requested a ride for commute you are interested in. After you have joined the ride / accepted ride request, you will be receiving notifications if anybody else joins the same ride. Notifications are important and should be allowed in your mobile device settings.

For a morning ride, pick-up is usually at commuter park&ride lot. Both pick-up and drop-off are indicated in ride offer or request. While in the car riders can ask the driver to drop them on their way if it works for the driver. And usually, drivers are OK with dropping at rider’s office building if it is a small detour.

For an afternoon ride, pick-up location is usually next to rider’s’ office building or metro/bus stop – this should be indicated when a rider is joining the ride. Drop-off location is a commuter park&ride lot indicated in ride offer or request.

The earlier you offer/request or join/accept ride the better. This allows more time for other commuters to respond. You can offer/request ride up to one week ahead. For example, if today is Wednesday, you can offer/request ride up till the Wednesday next week. Currently, the most commuters offer/request rides a day in advance.

For 3+ HOV/HOT express lanes offered ride might end up with only one rider. It is possible to check other rides if any passenger might be available to move to your ride. In case this does not work, it is up to the driver and the rider to decide whether to ride together or not, whether to take regular or express lanes and how to pay for express lane if later.

It is advisable to offer at least one seat more than you need riders to take advantage of HOT / HOV express lanes. This approach will provide additional options for riders and backup for the driver.

Yes, but not advisable as it will require all other ride participants to confirm they accept the change. If you absolutely have to do it, make a respective comment to your ride.

Cancel your ride offer/request or join/accept as soon as you know you are not able to ride as committed. This will affect riders and/or driver who joined or accepted your request but the earlier you cancel your ride the more time other ride participants have to act on your cancellation.